TUGAS 3 SOFTSKILL

* Letter Of Order

Mr. Lucky,
Marketing
Books Online
Austin, TX 32101

Dear Mr. Lucky,

Can you send me the manga books via express? According from your blog, orders need to include the title, author, and publisher.



Title: "Beck(Mongolian Chop Squad)"
Author: Harold Sakuishi
Publisher: Shonen.


Sincerely,

Fano


* Letter Of Complaint

Mr. Lucky,
Marketing
Books Online
Austin, TX 32101

Dear Mr.Lucky,

I am disappointed about the books. However, this is not of acceptable quality
and does not match from the sample. I've had to return this week. I'd be grateful
if you could send a replacement.

Sincerely,

Fano


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